FAQs

Q. Do you sell open box items, sometimes we can not buy a whole carton?

A:  We encourage customers to purchase products by carton. We also provide open box service for the convenience of your purchase, however there will be at lease 25% surcharge for open box sale.  Because once the box has been opened, we have to wait for same customer’s next order to sell them.

Q. Business Hours?

A. Online sales 24 hours per day, 7 days per week.

Q. Delivery days?

A. ABC Pak will dispatch the online order within 3 business working day. For the delivery days, please see the delivery section for more details.

Q. What Personal Information About Customers Does ABC Pak Gather?

A. The information we learn from customers helps us personalize and continually improve your shopping experience at ABC Pak. Here are the types of information we gather.

  • Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customising future shopping for you, improving our store features, and communication with you.
  • Automatic Information: We receive and store certain types of information whenever you interact with our website. For example, like many web sites, we sometimes use “cookies,” and we obtain certain types of information when your Web browser accesses our website.
  • E-mail Communications: To help us make e-mails more productive to improve service and your shopping experience, we sometimes send you newsletters of our services and products you requested notifications about, notifications of changes to our policies, and order confirmations. If you do not want to receive e-mail from us, other than order notifications and receipts, please adjust your “Subscription” preferences by logging into your account.

Q. Return policies?

A. No refund or exchange if the customer place the wrong order or changed their mind. We accept return for the faulty products. The return of the purchased items within 7 days in original condition for item refund.